Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Mhymalox.
Last updated: March 15, 2025 | Effective Date: January 1, 2025
Information We Collect
At Mhymalox, we're committed to transparency about what information we collect and why. When you explore our creative street food platform, we gather different types of data to provide you with the best possible experience.
Personal Information
We collect personal information that you voluntarily provide to us. This happens when you create an account, subscribe to our newsletter, participate in contests, or contact our support team.
Name and contact details including email address and phone number
Billing and shipping addresses for order processing and delivery
Payment information processed securely through encrypted channels
Dietary preferences and allergies to ensure safe food recommendations
Profile photos and social media handles if you choose to share them
Usage and Device Information
We automatically collect certain information about how you interact with our platform. This helps us understand user behavior and improve our services continuously.
IP address, browser type, and operating system details
Pages visited, time spent on each section, and click patterns
Device identifiers and mobile app usage statistics
Location data when you enable location services for nearby vendor recommendations
How We Use Your Information
Your information helps us create personalized experiences and maintain our platform's functionality. We believe in using data responsibly to benefit both individual users and our creative community.
Service Provision
We use your personal information primarily to deliver the services you've requested and maintain your account security.
Processing orders and coordinating deliveries with our street food vendors
Personalizing food recommendations based on your preferences and dietary requirements
Sending order confirmations, delivery updates, and important account notifications
Providing customer support and resolving any issues you encounter
We never sell your personal information to third parties. Your data stays within our ecosystem and trusted partners who help us serve you better.
Data Sharing and Third Parties
While we don't sell your information, we do work with carefully selected partners to provide comprehensive services. Here's exactly who we share information with and why.
Service Partners
We share limited information with partners who help us operate our platform effectively. These relationships are governed by strict confidentiality agreements.
Payment processors for secure transaction handling and fraud prevention
Delivery services for order fulfillment and logistics coordination
Cloud storage providers for data backup and system reliability
Analytics services to understand user behavior and improve platform performance
Email service providers for newsletter delivery and transactional communications
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to honor your choices and provide easy ways to manage your data.
Access and Control
Malaysian privacy laws give you specific rights regarding your personal data. We make it simple to exercise these rights through your account dashboard or by contacting our support team.
Access all personal information we hold about you in a readable format
Correct any inaccurate or outdated information in your profile
Delete your account and associated data with a 30-day processing period
Export your data in a portable format for transfer to other services
Opt out of marketing communications while maintaining essential service notifications
Restrict processing of your data for specific purposes while keeping your account active
Data Security and Protection
Protecting your information is one of our highest priorities. We've put multiple layers of security in place to safeguard your personal data against unauthorized access, alteration, or disclosure.
Technical Safeguards
Our security infrastructure uses industry-standard practices and regularly updated protocols to protect your information.
SSL encryption for all data transmission between your device and our servers
Regular security audits and penetration testing by third-party experts
Multi-factor authentication options for enhanced account protection
Automated monitoring systems that detect and respond to security threats
Data encryption at rest using advanced cryptographic standards
Data Retention and Deletion
We only keep your information for as long as necessary to provide our services and comply with legal requirements. Our retention practices balance service quality with your privacy preferences.
Retention Periods
Different types of information are retained for different periods based on their purpose and legal requirements.
Account information retained while your account remains active plus 90 days after deletion request
Transaction records kept for 7 years to comply with Malaysian financial regulations
Marketing communication preferences stored until you opt out or delete your account
Usage analytics data aggregated and anonymized after 24 months
Customer support conversations retained for 2 years for quality improvement purposes
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. You have control over these technologies through your browser settings.
Cookie Types and Purposes
Different cookies serve different purposes on our platform. Understanding these helps you make informed decisions about your privacy preferences.
Essential cookies that maintain your session and enable core platform functionality
Performance cookies that help us understand which features are most useful to users
Preference cookies that remember your settings and customization choices
Marketing cookies that help us show relevant content and measure campaign effectiveness
International Data Transfers
As a Malaysian-based platform serving users across Southeast Asia, we may transfer your information to countries outside Malaysia for processing and storage. We ensure these transfers meet international privacy standards.
Transfer Safeguards
When we transfer your data internationally, we use approved mechanisms to maintain the same level of protection you expect.
Standard contractual clauses approved by Malaysian privacy authorities
Adequacy decisions recognizing equivalent privacy protection in destination countries
Regular compliance audits of international data processing partners
Encryption requirements for all cross-border data transmissions
Updates to This Policy
Privacy practices evolve with technology and regulations. We'll notify you of significant changes to this policy and give you time to review updates before they take effect.
We'll email you at least 30 days before any material changes to this privacy policy become effective. You can also check this page regularly for the most current version.
Questions About Your Privacy?
We're here to help you understand and exercise your privacy rights. Our team responds to privacy inquiries within 48 hours during business days.
Email: [email protected]
Phone: +60198873583
Address: 652, Jalan Haruan 4/9, Oakland Commercial Centre
70300 Seremban, Negeri Sembilan, Malaysia